1. General

These terms and conditions are from Bilgin's Tekstil Deri Sanayi ve Ticaret Limited Şirketi with the trade registry number 647481 (hereinafter referred to as "Bilgin's" or "we"). Customers via Bilgin's website, phone website or application or phone (hereinafter "you" "will be applied to all orders placed by).

When you use bilgins.com.tr and / or place an order, you accept that you are subject to the terms and conditions stated here. Please read the terms carefully before placing your order.

Only, not under guardianship and to act as a legal entity, a resident of 18 years or over, except in Turkey and TRNC mail forwarding provider can give people orders.

The inclusion of any product or service on bilgins.com.tr at a certain time does not imply or guarantee that these products or services will be available at all times. We reserve the right to stop selling a product at any time.

We reserve the right to change these Terms from time to time without prior notice to you. The conditions that will be valid for the order will be the conditions in bilgins.com.tr as of the moment you place your order.

Bilgin would like to provide you with the best possible online trading experience. To make this possible, we must ensure that our services run smoothly.

(i) not to post, disseminate, distribute, upload or promote any content or material that could damage or adversely affect our business, products or services;

(ii) Not to act in a way that restricts, obstructs or impedes other users' use of the web site, or negatively affects the security of the site, or does not use a tool in this direction, or

(iii) Not to use any device to navigate or search the Site, or to copy content from the Site, or to use any engine, software, tool, system, program or other device or mechanism (including spiders, robots, bugs, avatars or smart agents You agree and confirm not to attempt to use.

We reserve the right to immediately prohibit access to the site and close the account of a user who violates this clause or any other clause contained in these terms and conditions.


2. Prices and shipping charges

Legal Value Added Tax is included in the prices seen on bilgins.com.tr and excludes shipping costs. The shipping cost for each order will be the same regardless of the size or weight of your order. The price for each form of shipment is clearly stated when paying for the order. Our standard shipping fee is 10 TL. If we cannot complete your order at once and have to deliver it in multiple shipments, there is no additional charge for subsequent shipments. Prices stated in the shop, in the catalog and on the internet may vary.

3. Placing an order / making a contract

The current order options you can use are bilgins.com.tr and phone. For more information, please visit our customer service page.

When you place your order, if you have provided your e-mail address, a confirmation e-mail will be sent to you. If your order cannot be fulfilled for any reason, you will be informed at the first opportunity. If you have paid for this order, the amount will be refunded to you using the same method used to make this payment. If an alternative action is required for any reason, a Bilgin representative will contact you regarding the return.


4. Shipping

Scholar's order is an order receiving and processing the utmost care when putting, depending on how you have chosen will send every effort to deliver a residential address in Turkey.

Bilgin’s endeavors to send orders as quickly as possible and in order. Unless otherwise agreed, with the confirmation of your order, it is aimed to deliver your order within 1-7 days, excluding Sundays and holidays. On the other hand, although the delivery is intended to be made within the specified time frame, this period may be extended due to unexpected events. If the delivery time is unexpected but exceeds 30 days, you can cancel your order.


Before ordering, you will be informed about the expected delivery details. When you place your order, if you have provided your e-mail address, you will be sent a confirmation e-mail with the expected delivery details.

If your order does not arrive on the scheduled date, please contact Bilgin's Customer Services by calling +90 212 588 60 70 or using the e-mail address virtualmagaza@bilgins.com.tr.


5. Cancellation of the Order by the Customer


You can cancel the order or return the product up to 30 days from the date you place the order, until 30 days after you receive the ordered product. If you have paid for the products, a refund will be made to you, which will include the standard shipping fee for shipping the products to Bilgin in case a product return fee has occurred. If you wish to keep certain products and only partially cancel your order, the shipping fee is non-refundable. You can find all information about the return procedure at shop.bilgins.com.tr.

If you wish to cancel or return your order, please send an e-mail to virtualmagaza@bilgins.com.tr, or to Bilgin 's Tekstil Deri Sanayi ve Ticaret Limited Şirketi Kazlıçeşme Mh. Hacı Reşit Bey Sk. By sending a letter to Bilgin’s Customer Service from Zeytinburnu Istanbul; or by filling out and sending the standard form prepared by the local Consumer Rights Administration, and returning the product (s) within the 30-day period specified in Article 5.1 above, as stated in section 6 (Returns) below. Provided that we have received the products or the document that you have returned the products, as soon as possible, or within 14 days of receiving your cancellation notice, using the same method you used to pay (or, if the products have not been paid, by reflecting the return of the products to your account balance ) will be refunded to you. Subject to your approval, a different payment method may be used for a refund, in which case no additional charges will be charged to you.

If the product received by you is defective, please inform Bilgin immediately and return the product as specified in section 6 (Returns) below. Bilgin will refund the cost of products deemed to be defective in full. The issues stated here do not limit any applicable legal rights.


6. Returns

Bilgin undertakes to refund the full price of all returned products in accordance with section 5 (Order Cancellation), provided that all products are returned as they were delivered to you. In this context, the products should not be damaged, spoiled, faded, tampered or worn (except for trial use), and their labels should be intact and complete.

All packages include a preprinted return form to use in case you decide to return the products. You can find more detailed information about our return procedure on the waybill and in our Return Procedure at shop.bilgins.com.tr.

7. Payment methods

You can pay for the products in the different ways stated below.

Credit card or debit card

You can enter payment information at the time you place your order using a valid credit card or debit card: (VISA, MasterCard or Troy). The relevant amount will be debited from your card immediately. Bilgin has the right to check the validity of the credit or debit card, the credit status regarding the order amount and whether the address information of the recipient is correct. Depending on the results of these checks, orders may be rejected by us.

You are obliged to give a correct e-mail address and to inform Bilgin about the subject in case your e-mail address changes.


8.Our Liability Limit

In cases where the limitation and exclusion of our liability would be unlawful, none of these Terms can exclude or restrict Bilgin's liability.

Bilgin accepts liabilities arising from death or personal injuries caused by negligence of us or our employees and authorities. Liability arising from erroneous statements and information to be made by us or our employees or officials belongs to us.

In the event of a breach of these Terms, we will only accept liability for losses that are a reasonably foreseeable consequence of such breach.

Bilgin’s claims that indirect losses that are a side effect of the main loss or loss, such as loss of profit or opportunity; or for failure to fulfill any obligations or delivery of goods under these Terms due to events beyond our reasonable control, including fire, flood, storm, riot, civil disorder, war, nuclear accident and terrorist incidents.

The maximum liability that may arise against you for any loss or damage incurred in connection with an order placed on shop.bilgins.com.tr will be limited to the total price of your order.

If you have a problem with a product that you have purchased over the internet, and you could not solve your problem before Bilgin, you should submit your complaint to the Consumer Arbitration Committee.


9.Colors and sizes

Including product composition and colors.

All reasonable efforts are made by us to properly display our features. The color you see will depend on your computer system and we cannot guarantee that your computer will display these colors correctly.

The dimensions of a product shown on shop.bilgins.com.tr are approximate values ​​specified in order to provide you with a better understanding of the model or section of that product, and there is no guarantee that the exact dimensions of the product you buy will be like this. The final dimensions of a product may vary depending on the material used in its production.


10. Product Warranty

If there are defects in the products you have purchased, Bilgin will fulfill all mandatory warranty regulations in force. If you have a complaint that there are obvious material or manufacturing defects in the products we have shipped, including damage during transportation, please inform us and return the products without delay using the printed return form that comes with the product.


11. Transfer and Assignment

Bilgin has the right to transfer or recourse any request that may arise in connection with the delivery of goods, including payment installments, to third parties.


12. Severability

If any part of these Terms is legally void or overridden by any court or legal authority, the remaining Terms will continue to apply.


13. Entitlement

All intellectual property rights, including trademarks and copyrights on shop.bilgins.com.tr continue to belong to Bilgin Tekstil Deri Sanayi Limited Şirketi and its affiliates or licensees. Any use of shop.bilgins.com.tr or its content other than your own non-commercial personal use, including copying or storing this content in whole or in part, is prohibited without Bilgin's permission.


14. Company information

Bilgin’s Textile Leather Industry and Trade Limited Company

ADDRESS: Kazlıçeşme Mh. Hacı Reşit Bey Sk. Zeytinburnu Istanbul

PHONE: +90 212 558 6070

MERSİS: 0174007406100011

WEB: shop.bilgins.com.tr

May 1, 2020