RETURN & EXCHANGE POLICY
ARTICLE 1 PARTIES
: Bilgin Tekstil Deri San ve Dış Tic. Ltd. Sti
: Kazlıçeşme Mh. Hacı Reşit Bey Sk. Zeytinburnu / Istanbul / Turkey
Name / Surname / Title
ARTICLE 2 SUBJECT
The subject of this contract is in accordance with the provisions of the Law on the Protection of the Consumer No 6502 regarding the sale and delivery of the product (s) that the CUSTOMER has ordered electronically from the website shop.bilgins.com.tr and whose code, name, number and sales price are specified in Article 3.1. determining the rights and obligations of the parties.
ARTICLE 3 DETERMINATION OF THE ISSUES RELATED TO THE CONTRACT SUBJECT PRODUCT, PAYMENT AND DELIVERY
The main features of the goods or services can be found at shop.bilgins.com.tr.
The prices listed and announced on the site are the sales price. The announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period.
All taxes of the contractual goods or services are included in the sales price.
3.2-DELIVERY METHOD AND PLAN
Person to be Delivered
Product shipments are made by Bilgin Tekstil Deri San ve Dış Tic. Ltd. It will be started within 2 working days at the latest after it is supplied by Şti. Shipping is free for orders over 150 TL. For orders less than 150 TL, the shipping cost, which is the shipping cost, will be paid by the BUYER.
3.3 DELAY INTEREST
Since the payment will be made in cash or by credit card, delay interest is not applied by the SELLER.
ARTICLE 4 GENERAL PROVISIONS
4.1) The BUYER declares that he / she has read the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract on the website of shop.bilgins.com.tr and gives the necessary confirmation electronically. RECEIVER; By confirming this Preliminary Information electronically, it confirms that the SELLER has received the address to be given to the BUYER by the SELLER, the basic features of the ordered products, the price of the products including taxes, payment and delivery information, before the conclusion of the distance contracts.
4.2) The contractual product is delivered to the BUYER or the person / organization at the address indicated in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
4.3) The SELLER cannot be held responsible for the delivery of the ordered product to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.4) The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
4.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining its explicit approval before the contractual performance obligation expires.
4.6) If the SELLER fails to fulfill the contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, the SELLER notifies the consumer before the expiry of the performance obligation arising from the contract and returns the total price to the BUYER within 10 business days.
4.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.
4.8) After the delivery of the product, if the related bank or financial institution does not pay the price of the product to the SELLER due to the fact that the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons, not due to the BUYER's fault, the BUYER shall it must return it to the SELLER. In this case, shipping costs belong to the BUYER.
4.9) The SELLER is obliged to inform the BUYER if the product subject to the contract cannot be delivered within the due period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the contract with a precedent, and / or to postpone the delivery period until the obstacle is removed. If the BUYER cancels the order, the amount paid will be paid to him in cash and in lump sum within 10 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER accounts after the return to the bank is entirely related to the bank transaction process, the BUYER will not be able to intervene in any way by the SELLER for possible delays and the amount returned to the credit card by the SELLER.
You can return the products purchased from Bilgin’s online shopping site unconditionally within 14 days from the date of delivery or replace them with a different product.
Returns are not accepted for products whose original packaging is damaged, that has lost its resalability, cannot be purchased by another customer, and that have been modified or manufactured according to your size.
Returns or exchanges for products purchased from Bilgin's physical stores are not made through Süvari online shopping site.
Access your Orders page from the My Account area. You can click here to access your orders page.
Select the order you want to return or exchange from the Orders page.
Click the "RETURN" button in the lower right section of the order detail page.
After selecting the product you want to return on the screen that opens, briefly specify the reason for your return and click the "SEND" button.
Your return request will reach us as soon as you complete the above-mentioned procedures. Afterwards, one of our customer representatives will return to you via e-mail and process your Return / Exchange request. In order for this communication and procedure to work properly, you must provide an email information that you can reach and inform Bilgin if the email you use changes.
Bilgin is not responsible for any malfunctions that may occur in returns without following the steps mentioned above.
When the returned product (s) reaches us, the necessary checks will be made and the compliance with the return conditions will be examined and you will be informed within 3 (three) business days. For products that are eligible for return, you can request EXCHANGE with a different product you like, request a STORE CREDIT to be used in your next order, or a REFUND.
When your requested return type is approved (Change, Store Credit, Refund), you will be notified via email.
If the product (s) to be returned are sent by our contracted MNG Cargo, the shipping fee will be covered by us.
For returns sent by a different company other than the contracted shipping company, the shipping fee belongs to the customer.
For returns sent by a different cargo company other than the contracted cargo company, the shipping fee will be deducted from the return amount.
If the exchange is made as a return option, the shipping fee will be covered by Bilgin. If the product in the exchange process is requested to be returned, the shipping fee will be borne by the customer.
When a product is returned, only the amount written on the invoice is returned. Shipping costs are not refunded.
shipping charge on returns made outside Turkey belongs to the customer.